Name: Welo E-BIKE rental platform
Brand: Welo
Price: 0.2 THB
Availability: InStock

What is WelO Bike?

WelO Bike is a platform offering electric bike rentals for an easy, super convenient way to get around town. Just download the Welo app, and you can instantly locate the nearest bike! Top up your account through the app, scan the QR code to unlock the bike, and you’re ready to ride. It’s a breeze to get wherever you need to go without breaking a sweat—saving you time and making travel around Chiang Mai stress-free and eco-friendly by reducing pollution.

If you don’t have the Welo E-Bike app yet, download it from the link below, based on your mobile operating system!

Getting Started with WelO Bike

Once you’ve downloaded and installed the app, you’re ready to start riding with WelO Bike! Just follow these 3 simple steps, and you’ll be on your way to a convenient and enjoyable journey with WelO Bike!

1. User Registration

Open the app and create your account by entering essential information, like your email and mobile number. Next, wait for the OTP code, which will be sent to your mobile and email for verification. You also have the option to sign up using your Google or Apple Account for added convenience!

Choose a registration method: You can use your phone number, email, Google Account, or Apple Account.

Enter the phone number or email address you want to use for registration.

Enter the OTP code that will be sent to the registration method you selected.

2. Adding Funds to Your Account

Once registered, you can add funds to your account through various payment methods supported by the app to rent bikes. Just go to Account Management > My Wallet > tap Top Up, enter the amount you’d like to add, and select your preferred payment method.

Service fee: 20THB at first 10 miuntes; exceed 10 miuntes, 2THB/Minute

Note: You must have a minimum balance of 100 baht to start using WelO Bike. A full refund can be requested for your top-ups.

Caution: Purchasing a Cycling Card is not deducted from your top-up balance. Customers must pay for the card separately. Funds in the top-up system cannot be used to buy the Cycling Card.

Tap the person icon to access the account management screen.

Tap the “My Wallet” menu.

Tap the “Top Up” button to go to the top-up page.

3. Start Riding WelO Bike

Use the map feature in the app to locate available e-bikes near you. Simply select the bike you want to rent. —When you reach your selected bike, scan the QR code on it and check its availability status, then press the unlock button. That’s it—you’re all set to start your journey with Welo E-Bike!

Note: Please check the riding range and the distance to your destination parking spot before choosing an e-bike. If the e-bike cannot reach the parking spot or runs out of battery along the way, you may need to park outside the designated area, and a relocation fee may apply.

Use the map feature to search in the app and press the scan button to unlock and access the e-bike you’ve selected

Scan the QR code on the dashboard to unlock and use the bike.

The app will display battery levels and the remaining distance. After reviewing the information, press the confirm button to unlock the bike.

4. How to buy Cycling Card

You can also purchase a Cycling Card for daily, weekly, or monthly use to make your WelO rides even more cost-effective.

Just go to Account Management > My Wallet > on My Coupons Section tap Buy Button, then select Cycling Card you’d like to purchase, and select your preferred payment method.

Caution: Purchasing a Cycling Card is not deducted from your top-up balance. Customers must pay for the card separately. Funds in the top-up system cannot be used to buy the Cycling Card.

Tap the person icon to access the account management screen.

Tap the “My Wallet” menu.

Tap the “Buy” button to go to the Cycling Card page.

Tips for Using WelO Bike

Now that you’re ready to ride with WelO Bike, here are 3 essential steps to make the most of your experience. Let’s take a look!

1. Check Battery Level

Once you’ve successfully scanned the QR code on your selected e-bike, the app will display the remaining battery level and the estimated distance you can ride.

Check the battery level and available riding distance before confirming usage.

2. Parking WelO Bike Temporarily

If you need to stop temporarily during your ride, you can click the ‘’Pause” button on the page.

Each service area has the following criteria for temporary parking.

Chiang Mai Service Area: When the Pause button is pressed, users can temporarily park the vehicle for up to 20 minutes. If the vehicle remains stationary without pressing the Pause button for 10 minutes, or if the temporary parking exceeds 20 minutes, the system will lock the vehicle and automatically end the order.
Naresuan University: When the Pause button is pressed, the vehicle can be temporarily parked for up to 30 minutes. If the vehicle stops without the Pause button being pressed for 10 minutes, the system will automatically switch the status to a 30-minute temporary stop. After 30 minutes, the system will lock the vehicle and automatically end the order.

Note: Temporary parking is included in the normal use time, if the maximum duration of temporary parking time has exceeded, the system will automatically lock the car and end the order. If you are not within the parking spot, the dispatch fee will be deducted.

Press the “Pause” button to temporarily stop the bike. If paused for more than 10 minutes, the system will automatically lock the bike.

3. Returning WelO Bike at a Parking Station

You can check Welo E-Bike parking stations in the app by tapping the P button to view available drop-off locations. To return the bike, tap the “Return E-Bike” button.

Note: You won’t be able to return the e-bike if you’re outside of a designated station. If you’re unable to lock the bike, please contact customer service to end your session.

Press the “P” button to check parking station locations.

Press the “Return E-Bike” button to return the bike and complete the order.

What to Do if You Encounter These Issues During Use?

If you run into any problems while using WelO Bike, don’t worry! We’ve put together solutions for the most common issues to help you out.

1. System Auto Shutdown

The E-Bike service is available only within the service area. If you ride outside the service area, you will incur a return fee.
If the battery runs out within the service area and you can’t return the bike to a station, you can contact customer service to request a refund for the return fee.
For any other issues causing the E-Bike to be unresponsive, you can report a repair request or dispute the charges with customer service.

2. Unable to Unlock the Selected E-Bike

If the E-Bike is faulty, simply choose another one and scan to start using it.
If the screen shows that the order is incomplete, it usually means the bike is temporarily locked by another user, preventing others from using it at that moment.
If the bike shows no network signal, you can connect via Bluetooth mode.
Make sure you have registered and added funds in the app before using the E-Bike. You’ll be able to ride once the funds have been added.

3. Want to Dispute the Charge?

You can review your trip details in My Trips, where you’ll find information on

Payment details
Basic trip information
Your travel route
Fee dispute
E-Bike repair requests

4. Other Issues

If you encounter any other problems not mentioned above, such as app malfunctions or have further questions about using the service, feel free to contact customer support directly through the app.

Alternatively, you can reach us at:

Phone: 02-077-6686
Line: @welo
Facebook: WelOBike
Email: customerservice@toyardigital.com
FAQs: www.welobike.com/fags