Welo E-Bike is a convenient and eco-friendly electric bicycle rental service. It allows users to explore the city while reducing their carbon footprint.

To find the available E-Bike, open the APP homepage and drag the map to display nearby vehicles and service area ranges.

• Charge 15 baht for the first 10 minutes.
• After that, 1 baht per minute.

Note: When you press the ‘Pause’ button for temporary parking, the charge will still be 1 baht per minute.

Promotion:

• We offer a day pass package for 119 baht.

We currently offer 3 payment methods:
You can pay using a credit card, TrueMoney, or LinePay.

To top up:

1. Go to Account Management.
2. Select My Wallet.
3. Press the Top up button.
4. Enter the top-up amount and select your payment method.
5. Press Top up to complete the process.

After scanning the QR code to use E-Bike, it will display the estimated number of kilometers the vehicle can ride and also show the level of the battery.

If you need to stop temporarily during your ride, you can click the ‘’Pause” button on the page.

Note: Temporary parking is included in the normal use time, if the parking time exceeds 30 minutes, the system will automatically lock the car and end the order. If you are not within the parking spot, the dispatch fee will be deducted. If there is no activate pause, the first 20 minutes of inactivity, it will count as a temporary stop. When it’s 30 minutes, it will automatically shut down.

To return E-Bike at the destination, check in on the APP homepage and click P to view the parking area. The E-Bike cannot be locked outside the parking station. If you are unable to locked E-Bike you can contact customer service to force the order to end.

• The vehicle is operated within the service area. If you riding outside the service area, dispatch fee will be charged.

• The battery is out of power in the service area and you cannot return the vehicle at the station. You can contact customer service to refund the dispatch fee.

• If other faults cause the vehicle to not respond, you can report a repair or raise a fee objection to the customer service.

• If the E-Bike is broken, please change the vehicle and scan the code to use it. 

• It shows that the order is not completed. Users can temporarily lock the vehicle, which will cause other users to be unable to use it.

• The vehicle is displayed as having no network (turn on the Bluetooth of the mobile phone and approach the vehicle to start the vehicle with the Bluetooth module)

• Please register the application and top up money before using. E-Bike can be used normally after top up money to the wallet.

Check the trip information in My Trips, It will show

1. Payment details

2. Basic trip information

3. Trip trajectory

4. Fee objection

5. E-Bike Repair

Note: All refunds will be returned to the user’s APP balance. The balance cannot be withdrawn and can only be used for vehicle use.

To use redemption code:

1. Go to Account Management.
2. Select Activity Centers.
3. Enter the redemption code you get.
4. Then scan QRCODE on E-bike to ride.

Select the contact method in the customer service center.

1. Phone: 02-077-6686

2. LINE: @welo

3. Facebook: WelOThai

4. E-mail: customerservice@toyardigital.com