WelO Bike is a convenient and eco-friendly afforable electric bicycle rental service. It allows users to explore the city while reducing their carbon footprint.

To find the available WelO Bike, open the APP homepage and drag the map to display nearby vehicles and service area ranges.

• Charge 20 baht for the first 10 minutes.
• After that, 2 baht per minute.

Note: When you press the ‘Pause’ button for temporary parking, the charge will still be 2 baht per minute.

We’re offering a Riding Pass package Promotion:

• 1-Day Riding Pass for 119 baht.
• 3-Day Riding Pass for 259 baht.
• Weekly Riding Pass for 459 baht.
• Monthly Riding Pass for 999 baht.

We currently offer 6 payment methods:
You can choose paying by a Credit Card, TrueMoney, LinePay, WeChat Pay, Alipay or PromptPay

To top up:

1. Go to Account Management.
2. Select My Wallet.
3. Press the Top up button.
4. Enter the top-up amount and select your payment method.
5. Press Top up to complete the process.
   
   

Caution: Purchasing a Cycling Card is not deducted from your top-up balance. Customers must pay for the card separately. Funds in the top-up system cannot be used to buy the Cycling Card.

After scanning the QR code to use E-Bike, it will display the estimated number of kilometers the vehicle can ride and also show the level of the battery.

If you need to stop temporarily during your ride, you can click the ‘’Pause” button on the page.

Each service area has the following criteria for temporary parking.

• Chiang Mai Service Area: When the Pause button is pressed, users can temporarily park the vehicle for up to 20 minutes. If the vehicle remains stationary without pressing the Pause button for 10 minutes, or if the temporary parking exceeds 20 minutes, the system will lock the vehicle and automatically end the order.
• Naresuan University: When the Pause button is pressed, the vehicle can be temporarily parked for up to 30 minutes. If the vehicle stops without the Pause button being pressed for 10 minutes, the system will automatically switch the status to a 30-minute temporary stop. After 30 minutes, the system will lock the vehicle and automatically end the order.

Note: Temporary parking is included in the normal use time, if the maximum duration of temporary parking time has exceeded, the system will automatically lock the car and end the order. If you are not within the parking spot, the dispatch fee will be deducted. 

To return E-Bike at the destination, check in on the APP homepage and click P to view the parking area. The E-Bike cannot be locked outside the parking station. If you are unable to locked E-Bike you can contact customer service to force the order to end.

• The vehicle is operated within the service area. If you riding outside the service area, dispatch fee will be charged.

• The battery is out of power in the service area and you cannot return the vehicle at the station. You can contact customer service to refund the dispatch fee.

• If other faults cause the vehicle to not respond, you can report a repair or raise a fee objection to the customer service.

• If the E-Bike is broken, please change the vehicle and scan the code to use it. 

• It shows that the order is not completed. Users can temporarily lock the vehicle, which will cause other users to be unable to use it.

• The vehicle is displayed as having no network (turn on the Bluetooth of the mobile phone and approach the vehicle to start the vehicle with the Bluetooth module)

• Please register the application and top up money before using. E-Bike can be used normally after top up money to the wallet.

Check the trip information in My Trips, It will show

1. Payment details

2. Basic trip information

3. Trip trajectory

4. Fee objection

5. E-Bike Repair

Note: All refunds will be returned to the user’s APP balance. The balance cannot be withdrawn and can only be used for vehicle use.

To use redemption code:

1. Go to Account Management.
2. Select Activity Centers.
3. Enter the redemption code you get.
4. Then scan QRCODE on E-bike to ride.

Select the contact method in the customer service center.

1. Phone: 02-077-6686

2. LINE: @welo

3. Facebook: WelOBike

4. E-mail: customerservice@toyardigital.com