{"id":430,"date":"2024-07-15T16:29:44","date_gmt":"2024-07-15T09:29:44","guid":{"rendered":"https:\/\/toyardigital.com\/?page_id=430"},"modified":"2025-08-14T15:52:36","modified_gmt":"2025-08-14T08:52:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/welobike.com\/th\/faqs\/","title":{"rendered":"\u0e04\u0e33\u0e16\u0e32\u0e21\u0e17\u0e35\u0e48\u0e1e\u0e1a\u0e1a\u0e48\u0e2d\u0e22"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"430\" class=\"elementor elementor-430\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c957b0 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6c957b0\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-55ff040\" data-id=\"55ff040\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0947566 elementor-widget elementor-widget-heading\" data-id=\"0947566\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><span class=\"elementor-heading-title elementor-size-default\">FAQs<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d86fb98 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d86fb98\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3525b95\" data-id=\"3525b95\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-151fb5a elementor-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"151fb5a\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/welobike.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">COMMON CONCERN<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7386a50 elementor-widget elementor-widget-heading\" data-id=\"7386a50\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions about WelO Bike<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2f4ae2 elementor-widget elementor-widget-text-editor\" data-id=\"f2f4ae2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Got questions about WelO Bike? We have the answers.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-00021d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"00021d4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-40856aa\" data-id=\"40856aa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b1505d elementor-widget elementor-widget-toggle\" data-id=\"7b1505d\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-toggle{text-align:start}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1291\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1291\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is WelO Bike?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1291\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1291\"><p>WelO Bike is a convenient and eco-friendly afforable electric bicycle rental service. It allows users to explore the city while reducing their carbon footprint.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1292\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1292\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I find available WelO Bike?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1292\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1292\"><p><span style=\"font-weight: 400;\">To find the available WelO Bike, open the APP homepage and drag the map to display nearby vehicles and service area ranges.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1293\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1293\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How much does it cost to use WelO Bike?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1293\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1293\"><ul><li>Charge 20 baht for the first 10 minutes.<\/li><li>After that, 2 baht per minute.<\/li><\/ul><p><strong><br \/><span style=\"color: #ff0000;\">Note:<\/span><\/strong><span style=\"color: #ff0000;\"> When you press the \u2018Pause\u2019 button for temporary parking, the charge will still be 2 baht per minute.<\/span><\/p><p><strong>We&#8217;re offering a Riding Pass package Promotion:<\/strong><\/p><ul><li>1-Day Riding Pass for 119 baht.<\/li><li>3-Day Riding Pass for 259 baht.<\/li><li>Weekly Riding Pass for 459 baht.<\/li><li>Monthly Riding Pass for 999 baht.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1294\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1294\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I make a payment on WelO Bike App?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1294\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1294\"><p><strong>We currently offer 6 payment methods:<\/strong><br \/>You can choose paying by a Credit Card, TrueMoney, LinePay, WeChat Pay, Alipay or PromptPay<\/p><p><img decoding=\"async\" data-src=\"https:\/\/welobike.com\/wp-content\/uploads\/2025\/04\/payment_method.jpg\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1448px; --smush-placeholder-aspect-ratio: 1448\/93;\" \/><\/p><p><strong>To top up:<\/strong><\/p><ol><li>Go to <strong>Account Management<\/strong>.<\/li><li>Select <strong>My Wallet<\/strong>.<\/li><li>Press the <strong>Top up<\/strong> button.<\/li><li>Enter the top-up amount and select your payment method.<\/li><li>Press <strong>Top up<\/strong> to complete the process.<br \/><br \/><\/li><\/ol><p><span style=\"color: #ff0000;\"><strong data-start=\"36\" data-end=\"45\">Caution:<\/strong> Purchasing a Cycling Card is not deducted from your top-up balance. Customers must pay for the card separately. Funds in the top-up system cannot be used to buy the Cycling Card.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1295\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1295\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How to check the battery level of a shared WelO Bike?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1295\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1295\"><p><span style=\"font-weight: 400;\">After scanning the QR code to use E-Bike, it will display the estimated number of kilometers the vehicle can ride and also show the level of the battery.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1296\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1296\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What should I do if I need to stop WelO Bike temporarily?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1296\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1296\"><p><span style=\"font-weight: 400;\">If you need to stop temporarily during your ride, you can click the \u2018\u2019Pause&#8221; button on the page.<\/span><\/p><p>Each service area has the following criteria for temporary parking.<\/p><ul><li><strong>Chiang Mai Service Area:<\/strong> When the Pause button is pressed, users can temporarily park the vehicle for up to 20 minutes. If the vehicle remains stationary without pressing the Pause button for 10 minutes, or if the temporary parking exceeds 20 minutes, the system will lock the vehicle and automatically end the order.<\/li><li><strong>Naresuan University:<\/strong> When the Pause button is pressed, the vehicle can be temporarily parked for up to 30 minutes. If the vehicle stops without the Pause button being pressed for 10 minutes, the system will automatically switch the status to a 30-minute temporary stop. After 30 minutes, the system will lock the vehicle and automatically end the order.<\/li><\/ul><p><span style=\"font-weight: 400; color: #ff0000;\">Note: Temporary parking is included in the normal use time, if the maximum duration of temporary parking time has exceeded, the system will automatically lock the car and end the order. If you are not within the parking spot, the dispatch fee will be deducted.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1297\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1297\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I return WelO Bike at the station?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1297\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1297\"><p>To return E-Bike at the destination, check in on the APP homepage and click P to view the parking area. The E-Bike cannot be locked outside the parking station. If you are unable to locked E-Bike you can contact customer service to force the order to end.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1298\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1298\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why does the system automatically turn off?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1298\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1298\"><ul><li><p>The vehicle is operated within the service area. If you riding outside the service area, dispatch fee will be charged.<\/p><\/li><li><p>The battery is out of power in the service area and you cannot return the vehicle at the station. You can contact customer service to refund the dispatch fee.<\/p><\/li><li><p>If other faults cause the vehicle to not respond, you can report a repair or raise a fee objection to the customer service.<\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1299\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1299\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What should I do, If I can\u2019t unlock the WelO Bike?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1299\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1299\"><ul><li><p>If the E-Bike is broken, please change the vehicle and scan the code to use it.\u00a0<\/p><\/li><li><p>It shows that the order is not completed. Users can temporarily lock the vehicle, which will cause other users to be unable to use it.<\/p><\/li><li><p>The vehicle is displayed as having no network (turn on the Bluetooth of the mobile phone and approach the vehicle to start the vehicle with the Bluetooth module)<\/p><\/li><li><p>Please register the application and top up money before using. E-Bike can be used normally after top up money to the wallet.<\/p><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-12910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What if I have any objection to the deduction of fees?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-12910\"><p>Check the trip information in My Trips, It will show<\/p><ol><li><p>Payment details<\/p><\/li><li><p>Basic trip information<\/p><\/li><li><p>Trip trajectory<\/p><\/li><li><p>Fee objection<\/p><\/li><li><p>E-Bike Repair<\/p><\/li><\/ol><p><span style=\"color: #ff0000;\">Note: All refunds will be returned to the user&#8217;s APP balance. The balance cannot be withdrawn and can only be used for vehicle use.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-12911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I use a redemption code?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-12911\"><p>To use redemption code:<\/p><ol><li>Go to <strong>Account Management<\/strong>.<\/li><li>Select <strong>Activity Centers<\/strong>.<\/li><li>Enter the redemption code you get.<\/li><li><span style=\"font-weight: 400;\">Then scan QRCODE on E-bike to ride<\/span>.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-12912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I contact customer service?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-12912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-12912\"><p>Select the contact method in the customer service center.<\/p><ol><li><p>Phone: <a href=\"tel:020776686\">02-077-6686<\/a><\/p><\/li><li><p>LINE: <a href=\"https:\/\/line.me\/R\/ti\/p\/@welo\">@welo<\/a><\/p><\/li><li><p>Facebook: <a href=\"https:\/\/www.facebook.com\/WelOBike\">WelOBike<\/a><\/p><\/li><li><p>E-mail: <a href=\"email:customerservice@toyardigital.com\">customerservice@toyardigital.com<\/a><\/p><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is WelO Bike?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>WelO Bike is a convenient and eco-friendly afforable electric bicycle rental service. It allows users to explore the city while reducing their carbon footprint.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I find available WelO Bike?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">To find the available WelO Bike, open the APP homepage and drag the map to display nearby vehicles and service area ranges.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How much does it cost to use WelO Bike?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li>Charge 20 baht for the first 10 minutes.<\\\/li><li>After that, 2 baht per minute.<\\\/li><\\\/ul><p><strong><br \\\/><span style=\\\"color: #ff0000;\\\">Note:<\\\/span><\\\/strong><span style=\\\"color: #ff0000;\\\"> When you press the \\u2018Pause\\u2019 button for temporary parking, the charge will still be 2 baht per minute.<\\\/span><\\\/p><p><strong>We&#8217;re offering a Riding Pass package Promotion:<\\\/strong><\\\/p><ul><li>1-Day Riding Pass for 119 baht.<\\\/li><li>3-Day Riding Pass for 259 baht.<\\\/li><li>Weekly Riding Pass for 459 baht.<\\\/li><li>Monthly Riding Pass for 999 baht.<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"How can I make a payment on WelO Bike App?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>We currently offer 6 payment methods:<\\\/strong><br \\\/>You can choose paying by a Credit Card, TrueMoney, LinePay, WeChat Pay, Alipay or PromptPay<\\\/p><p><img src=\\\"https:\\\/\\\/welobike.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/payment_method.jpg\\\" alt=\\\"\\\" \\\/><\\\/p><p><strong>To top up:<\\\/strong><\\\/p><ol><li>Go to <strong>Account Management<\\\/strong>.<\\\/li><li>Select <strong>My Wallet<\\\/strong>.<\\\/li><li>Press the <strong>Top up<\\\/strong> button.<\\\/li><li>Enter the top-up amount and select your payment method.<\\\/li><li>Press <strong>Top up<\\\/strong> to complete the process.<br \\\/><br \\\/><\\\/li><\\\/ol><p><span style=\\\"color: #ff0000;\\\"><strong data-start=\\\"36\\\" data-end=\\\"45\\\">Caution:<\\\/strong> Purchasing a Cycling Card is not deducted from your top-up balance. Customers must pay for the card separately. Funds in the top-up system cannot be used to buy the Cycling Card.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How to check the battery level of a shared WelO Bike?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">After scanning the QR code to use E-Bike, it will display the estimated number of kilometers the vehicle can ride and also show the level of the battery.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What should I do if I need to stop WelO Bike temporarily?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">If you need to stop temporarily during your ride, you can click the \\u2018\\u2019Pause&#8221; button on the page.<\\\/span><\\\/p><p>Each service area has the following criteria for temporary parking.<\\\/p><ul><li><strong>Chiang Mai Service Area:<\\\/strong> When the Pause button is pressed, users can temporarily park the vehicle for up to 20 minutes. If the vehicle remains stationary without pressing the Pause button for 10 minutes, or if the temporary parking exceeds 20 minutes, the system will lock the vehicle and automatically end the order.<\\\/li><li><strong>Naresuan University:<\\\/strong> When the Pause button is pressed, the vehicle can be temporarily parked for up to 30 minutes. If the vehicle stops without the Pause button being pressed for 10 minutes, the system will automatically switch the status to a 30-minute temporary stop. After 30 minutes, the system will lock the vehicle and automatically end the order.<\\\/li><\\\/ul><p><span style=\\\"font-weight: 400; color: #ff0000;\\\">Note: Temporary parking is included in the normal use time, if the maximum duration of temporary parking time has exceeded, the system will automatically lock the car and end the order. If you are not within the parking spot, the dispatch fee will be deducted.\\u00a0<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I return WelO Bike at the station?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To return E-Bike at the destination, check in on the APP homepage and click P to view the parking area. The E-Bike cannot be locked outside the parking station. If you are unable to locked E-Bike you can contact customer service to force the order to end.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Why does the system automatically turn off?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li><p>The vehicle is operated within the service area. If you riding outside the service area, dispatch fee will be charged.<\\\/p><\\\/li><li><p>The battery is out of power in the service area and you cannot return the vehicle at the station. You can contact customer service to refund the dispatch fee.<\\\/p><\\\/li><li><p>If other faults cause the vehicle to not respond, you can report a repair or raise a fee objection to the customer service.<\\\/p><\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"What should I do, If I can\\u2019t unlock the WelO Bike?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li><p>If the E-Bike is broken, please change the vehicle and scan the code to use it.\\u00a0<\\\/p><\\\/li><li><p>It shows that the order is not completed. Users can temporarily lock the vehicle, which will cause other users to be unable to use it.<\\\/p><\\\/li><li><p>The vehicle is displayed as having no network (turn on the Bluetooth of the mobile phone and approach the vehicle to start the vehicle with the Bluetooth module)<\\\/p><\\\/li><li><p>Please register the application and top up money before using. E-Bike can be used normally after top up money to the wallet.<\\\/p><\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"What if I have any objection to the deduction of fees?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Check the trip information in My Trips, It will show<\\\/p><ol><li><p>Payment details<\\\/p><\\\/li><li><p>Basic trip information<\\\/p><\\\/li><li><p>Trip trajectory<\\\/p><\\\/li><li><p>Fee objection<\\\/p><\\\/li><li><p>E-Bike Repair<\\\/p><\\\/li><\\\/ol><p><span style=\\\"color: #ff0000;\\\">Note: All refunds will be returned to the user&#8217;s APP balance. The balance cannot be withdrawn and can only be used for vehicle use.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I use a redemption code?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To use redemption code:<\\\/p><ol><li>Go to <strong>Account Management<\\\/strong>.<\\\/li><li>Select <strong>Activity Centers<\\\/strong>.<\\\/li><li>Enter the redemption code you get.<\\\/li><li><span style=\\\"font-weight: 400;\\\">Then scan QRCODE on E-bike to ride<\\\/span>.<\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"How can I contact customer service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Select the contact method in the customer service center.<\\\/p><ol><li><p>Phone: <a href=\\\"tel:020776686\\\">02-077-6686<\\\/a><\\\/p><\\\/li><li><p>LINE: <a href=\\\"https:\\\/\\\/line.me\\\/R\\\/ti\\\/p\\\/@welo\\\">@welo<\\\/a><\\\/p><\\\/li><li><p>Facebook: <a href=\\\"https:\\\/\\\/www.facebook.com\\\/WelOBike\\\">WelOBike<\\\/a><\\\/p><\\\/li><li><p>E-mail: <a href=\\\"email:customerservice@toyardigital.com\\\">customerservice@toyardigital.com<\\\/a><\\\/p><\\\/li><\\\/ol>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs COMMON CONCERN Frequently Asked Questions about WelO Bike Got questions about WelO Bike? We have the answers. What is WelO Bike? WelO Bike is a convenient and eco-friendly afforable electric bicycle rental service. It allows users to explore the city while reducing their carbon footprint. How can I find available WelO Bike? To find [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-430","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u0e41\u0e1e\u0e25\u0e15\u0e1f\u0e2d\u0e23\u0e4c\u0e21\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e40\u0e0a\u0e48\u0e32\u0e23\u0e16\u0e21\u0e2d\u0e40\u0e15\u0e2d\u0e23\u0e4c\u0e44\u0e0b\u0e04\u0e4c\u0e44\u0e1f\u0e1f\u0e49\u0e32\u0e2a\u0e32\u0e18\u0e32\u0e23\u0e13\u0e30 \u0e17\u0e35\u0e48\u0e21\u0e35\u0e08\u0e38\u0e14\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e04\u0e23\u0e2d\u0e1a\u0e04\u0e25\u0e38\u0e21\u0e17\u0e38\u0e01\u0e1e\u0e37\u0e49\u0e19\u0e17\u0e35\u0e48 \u0e2a\u0e30\u0e14\u0e27\u0e01 \u0e1b\u0e25\u0e2d\u0e14\u0e20\u0e31\u0e22 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